NCCA Meeting
20 September 2006
Attending
- Mandy, Vicki, Pamela, Judith, Cheryl, Sharon, Matt, Alan, Naomi, Sean,
Josh, Sandi, Kim, Ruth Ann, Hector, Alectra, Debra, Pauline, John, Bob,
Gretchen
Angela Jankousky - How to give a great presentation

- As good as the potential could possibly be
- So what would a speech be like from the customer's point of view
- meaningful
- relevant
- fun - laughter
- Grok - retain - understand
- Remember forever
- Comfortable environment / convenient
- Engaging - rapt attention
- Free
- Impossible to Approachable : Yes!
5 elements:
- Who
- Know the room, arrange the room, microphone, visual aids.
- Shake hands to gear talk to the audience - ask what people are
hoping to get.
- Workshop: Guide as they discover and practice concepts.
Take more time - start with introduction.
- Know them so you can meet their expectations
- Connect.
- Why
- Purpose:
- know why and be able to say it
- concisely - in one sentence
- how do you want to change the audience
- Implicit Purpose - entertain, be interesting, novel, dynamic,
relevant - use appropriate humor
- Other - inform, inspire, persuade, teach, make a sale
- Purpose statement - Implicit Purpose, Adjectives
- Example: Entertain & Educate Ortho Nurses about Fat Embolism
Syndrome
- Content
- What flows from Why
- Set your ideas down - brainstorm outline, diagram, write longhand,
tape record your thoughts
- Organize
- beginning: grab attention
- middle: tight, orderly, examples, stats, illustrations
- end: conclude with a bang
- Include everything thru illumination
- Beginning
- Catch attention - story, interesting statistic, joke (ensure it's
relevant), tell 'em what you're gonna tell 'em
- Tell them a logical case that supports your purpose
- WIIFM: What's In It For Me?
- Each point illustrates - head and heart
- Personal/permanent/pervasive
- Make a huge difference in the world!
- Conclusion
- Tell 'em what you told 'em
- Satisfying - quote, story, issue a call to action, rhetorical
question
- Tie it back to something in the beginning
- Concise, Definitive
- Your audience should know your message
- How
- Marvelous and Memorable
- Alliteration - example Time, Touch, Tendernes
- Refrain - "I have a dream"
- Visual Cues - Triangle/diagram
- Engagement - people retain information they acquire:
- hear - 10%
- see - 15%
- do - 60%
- reflect - 80%
- teach - 90%
- Deliver
- PRACTICE
- Do not squander time - invest
- Say all the way through 2 or 3 times
- Time yourself
- Mirror, video, test audience
- Control nerves
- Prepare well
- Care about subject/audience
- Believe in yourself
- Be excited about content
- People want you to succeed
- Breathe
- Pause
- Sip of water
- Friendly face
Many thanks to Kristen for these notes!